🔑
Password Recovery
Use this guide if you have forgotten your password or your password no longer works.
- 1Go to the login page at /login
- 2Click Forgot password? below the sign-in button
- 3Enter your registered email address and click Send
- 4Check your inbox for a reset link (valid 60 minutes). Check spam if it doesn't arrive within 5 minutes.
- 5Click the link and choose a new password of at least 8 characters with uppercase, number, and symbol.
⚠
No email received? Contact your organisation administrator — they can send a manual reset link from Settings → Users.
📱
MFA / Two-Factor Recovery
Use this guide if you can no longer access your authenticator app (lost phone, factory reset, etc.).
- 1Try recovery codes — at MFA setup you were shown 8 one-time codes. Enter one in the MFA field.
- 2If no recovery codes: contact your organisation admin. They can disable MFA in Settings → Users → Edit User.
- 3If you are the only admin: contact B-Brave support (see below) with proof of identity and organisation name.
- 4Once MFA is disabled, log in and go to Settings → Security → Set up MFA to re-enrol.
💡
Tip: After re-enrolment, store recovery codes in a password manager or print and secure them.
🔒
Account Locked / Suspended
Accounts are temporarily locked after multiple failed sign-in attempts.
- 1Wait 15 minutes — the lockout lifts automatically.
- 2If still locked, do a password reset — this also clears the lockout.
- 3If suspended by an admin, contact your organisation administrator.
✨
New Account / Registration
Create a new account or join an existing organisation.
- 1Go to /login and select Create account and enter your name, email, and password.
- 2After sign-up you are taken to the Organisation Setup wizard.
- 3To be invited: ask your admin to go to Settings → Users → Invite User.
💻
Browser & Technical Issues
If the platform behaves unexpectedly, try these steps first.
- 1Clear browser cache and cookies, then reload.
- 2Try a different browser or incognito window.
- 3Disable browser extensions temporarily.
- 4Ensure cookies and JavaScript are enabled.
- 5Recommended: Chrome 110+, Firefox 110+, Edge 110+, Safari 16+.
